For Families
If you have been carrying this for a long time, we know.
Read at your own pace.
Most parents who reach this page have been thinking about it for years. You may be on visit three or visit seven. Maybe a relative is on the phone with you right now. We wrote this page slowly because that is how it should be read.
Three things, before anything else.
Will I still be welcome?
Yes. Family visits are welcome and encouraged. We ask that you coordinate with house management so everyone is prepared. Holidays, birthdays, and routine visits all work — just let us know in advance.
What does it cost?
The HRSS Waiver covers the security deposit for eligible residents. Your family member pays rent directly from their own income or benefits. There are no additional fees for housing-related services covered under the waiver. If you have questions about specific costs, ask us on the first call.
Five steps from first call to move-in.
You call or fill out the form.
We respond within one business day. The first conversation is short. We ask: who is the person, what would matter most to them, and what does the timing look like.
We share what we have open, honestly.
If we have a current opening that could fit, we describe the home, the city, and the existing roommates. If we do not, we tell you that, and we tell you when we expect to. We do not ask you to wait on a maybe.
We meet, in person, more than once.
We do home visits. We do trial overnight stays where it makes sense. We do not place anyone we have not met. Ever.
Move-in. Then we keep talking.
Settling in takes weeks, not days. We check in regularly after move-in. Family is welcome to be part of those conversations.
Anything. Especially the awkward things.
Money. Dietary preferences and food allergies. Sexual health. Relationships. Religion. Holidays your family observes. What happens at end of life. Whether your person can keep a pet. Whether they can drink coffee. Whether the staff are vaccinated.
If a question feels awkward to ask, ask it first. Awkward questions are usually the important ones. We have heard most of them. The ones we have not heard, we will think about and get back to you on.
Family testimonials will appear here once we have placements and consent. We will not publish made-up quotes, and we will not put words in anyone's mouth.
A note from the Aspen Living team
Bring your hard questions.
First call is a conversation, not a commitment. We listen.